Refund Policy
The cancellation, refund policy (“Refund Policy”), together with the sets out the terms and conditions for cancellation, return and refund of products listed and sold on www.vruddhimart.com & mobile app (“VruddhiMart”). The products listed and sold on VruddhiMart shall be referred to herein as “Products”.
1. APPLICABILITY OF POLICY:
By using the website / mobile app of VruddhiMart and initiating a request for purchase of Product(s) on the VruddhiMart, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on VruddhiMart. Please note that, we may from time to time change the terms of the Policy that govern your terms of cancellation, refund of an order for Product bought on VruddhiMart. Every time you wish to use VruddhiMart, please check the Policy to ensure you understand the terms and conditions that apply at that time.
2. TERMS OF CANCELLATION:
(a) You can cancel the order prior to the dispatch of Product by regd. Vendor or the Seller. The order cannot be cancelled once the dispatch has been initiated in order tracker.
(b) The request for cancellation of the order can be made by cancelling the order from ‘My Order’ section by using the order id, or by calling our customer care number, or any other method, as may be intimated by VruddhiMart to you from time to time.
(c) On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process will be initiated within 24 hours of confirmation of cancellation.
3. TERMS OF RETURN AND REFUND:
(a) You may initiate return of Products within the timelines and as per the terms stipulated (One of our Delivery team member will collect the same product from you after verifying the delivered packet & seal.) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. VruddhiMart will not process the return and refund, if you have placed the order of “Non-Refundable” Product. Delivery charges / points used in any bill are “Non-Refundable” to customers because delivery boy need to complete the 2nd time travel for return product picking from customer and return the product to vendor.
(b) You may initiate the return by clicking on the ‘Return’ tab in the My Order history and selecting the reason for return in the massage box. The ‘return’ process will be started as per pre-approved schedule of VruddhiMart. In case of any complain or concern that may arise after the closure of the return portion, you may contact VruddhiMart customer care number.
(c) If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the VruddhiMart customer care number. We may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, VruddhiMart may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.
(d) Please be informed that when you opt to cancel or return the products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 1 business day from the date of us verifying the defect or the non- compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by VruddhiMart are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the VruddhiMart (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
(e) Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your VruddhiMart Wallet. We do not make any cash refunds.
(f) The amount claimed as refund will be refunded to you within 15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
4. CUSTOMER SUPPORT TEAM:
For any feedback, concern or query, you may please reach out to us on the below contact details: Write to us on: vruddhimart@gmail.com Mr. Aruna Kumar Gouda - 9337155670
ADDRESS:
Plot No 526/1645, Kokila Vihar Lane 1, Near DAV School, Pokhariput, Bhubaneswar, Khordha, Odisha 751020 INDIA
